"Paradox Live × Sanrio characters trading profile card" Apology for product defects and information on shipping of non-defective products
Thank you very much for your continued patronage of "Paradox Live".
We have recently discovered that the "Paradox Live × Sanrio Characters Trading Profile Card" released at Animate stores on February 9, 2024, is being manufactured with only one card instead of two.
We deeply apologize for the inconvenience caused to our customers.
Therefore, we will take the following measures regarding the affected products.
■Target products
APMZ-6382 “Paradox Live × Sanrio characters trading profile card”
■About shipping of non-defective products
We will randomly send one non-defective product to customers who purchase at Animate stores.
Good products are scheduled to be shipped sequentially from around February 19, 2024.
We apologize for the inconvenience, but we will ship one non-defective product to customers who have purchased the eligible product. Please fill out the "Shipping Address Registration Form" below with the required information (name, shipping address, phone number, email address, number of purchased items). ) Please enter the following information.
When entering your information, please be sure to attach an image of your receipt for in-store purchase on February 9, 2024.
*Personal information provided by customers will be used only for this matter and will not be used for any other purpose.
■Shipping destination registration form
https://business.form-mailer.jp/fms/114fc4c5228269
・Reception period
Until March 17, 2024
*We will respond sequentially during business hours. Thank you for your understanding in advance.
*We are unable to respond after the above reception period. Please note.
■Customers who purchased from Anime Times STORE
All products sold at Anime Times STORE will be delivered in good quality.
Delivery is scheduled on the date stated on the purchase page.
If you have any questions or concerns, please contact us below.
■Inquiry counter
Avex Customer Support
Business hours Weekdays 11:00-18:00
Inquiry form https://ssl.avexnet.or.jp/form/ask/avexportal/
The timing for resuming sales at Animate stores will be announced at a later date.
To prevent this from happening again in the future, we will further strengthen our product management system and strive to prevent recurrence. Thank you for your understanding and cooperation.
We have recently discovered that the "Paradox Live × Sanrio Characters Trading Profile Card" released at Animate stores on February 9, 2024, is being manufactured with only one card instead of two.
We deeply apologize for the inconvenience caused to our customers.
Therefore, we will take the following measures regarding the affected products.
■Target products
APMZ-6382 “Paradox Live × Sanrio characters trading profile card”
■About shipping of non-defective products
We will randomly send one non-defective product to customers who purchase at Animate stores.
Good products are scheduled to be shipped sequentially from around February 19, 2024.
We apologize for the inconvenience, but we will ship one non-defective product to customers who have purchased the eligible product. Please fill out the "Shipping Address Registration Form" below with the required information (name, shipping address, phone number, email address, number of purchased items). ) Please enter the following information.
When entering your information, please be sure to attach an image of your receipt for in-store purchase on February 9, 2024.
*Personal information provided by customers will be used only for this matter and will not be used for any other purpose.
■Shipping destination registration form
https://business.form-mailer.jp/fms/114fc4c5228269
・Reception period
Until March 17, 2024
*We will respond sequentially during business hours. Thank you for your understanding in advance.
*We are unable to respond after the above reception period. Please note.
■Customers who purchased from Anime Times STORE
All products sold at Anime Times STORE will be delivered in good quality.
Delivery is scheduled on the date stated on the purchase page.
If you have any questions or concerns, please contact us below.
■Inquiry counter
Avex Customer Support
Business hours Weekdays 11:00-18:00
Inquiry form https://ssl.avexnet.or.jp/form/ask/avexportal/
The timing for resuming sales at Animate stores will be announced at a later date.
To prevent this from happening again in the future, we will further strengthen our product management system and strive to prevent recurrence. Thank you for your understanding and cooperation.