"Paradox Live plush toy 2022 Iori Suiseki" Notice and apology for shipping non-defective parts
Thank you very much for your patronage of "Paradox Live".
This time, "Paradox Live Plush 2022 Iori Suishi", which was released in mid-November 2022,
It turned out that it was distributed with a design different from the character setting.
We sincerely apologize for the inconvenience caused to our customers.
Therefore, we will respond as follows regarding the applicable products.
■ Target product
"Paradox Live plush toy 2022 Iori Suiseki"
■ Corresponding part
・The stitching on the jacket sleeves of the Paradox Live plushie 2022 Iori Suiseki is reversed.
・The piercing on the right ear of the "Paradox Live Plushie 2022 Iori Suiseki" is missing.
〇 Customers who have purchased the above target products and wish to have quality parts shipped 〇
We apologize for the inconvenience, but we will send good parts for changing clothes to customers who have purchased the target product.
Good parts
① Iori Suiseki jacket
② Iori Suiseki right ear piercing
Please access from the inquiry form URL below and enter the necessary information (name, address, phone number, email address) and "Desire to ship good parts" in the "Contents of inquiry" column.
When filling in the necessary information in the inquiry form, please be sure to attach an image of the receipt from the store purchase or a screenshot of the screen showing the history of online purchases (purchase completion email, purchase screen on My Page, etc.). .
*If the purchase history is not attached, we cannot ship the non-defective parts. Please note.
*Personal information provided by customers will be used only for this case and will not be used for any other purpose.
■ Inquiry form
mu-mo SHOP inquiry form
mu-mo
Business hours 11:00-18:00 (excluding weekends and holidays)
Reception period
From Friday, December 9, 2022 to Sunday, December 25, 2022.
*Although we accept emails 24 hours a day, we will respond in order during business hours. Thank you for your understanding.
* We cannot respond after the above reception period. Please note.
■ About sending quality parts
Good parts are scheduled to be shipped sequentially from early January 2023.
There is a possibility that the start of shipment of non-defective products may be delayed due to the result of the inspection or the convenience of the manufacturer of the product. Please note.
In order to prevent this from happening in the future, we will further improve our product management system and strive to prevent recurrence, so we kindly ask for your understanding and cooperation.
This time, "Paradox Live Plush 2022 Iori Suishi", which was released in mid-November 2022,
It turned out that it was distributed with a design different from the character setting.
We sincerely apologize for the inconvenience caused to our customers.
Therefore, we will respond as follows regarding the applicable products.
■ Target product
"Paradox Live plush toy 2022 Iori Suiseki"
■ Corresponding part
・The stitching on the jacket sleeves of the Paradox Live plushie 2022 Iori Suiseki is reversed.
・The piercing on the right ear of the "Paradox Live Plushie 2022 Iori Suiseki" is missing.
〇 Customers who have purchased the above target products and wish to have quality parts shipped 〇
We apologize for the inconvenience, but we will send good parts for changing clothes to customers who have purchased the target product.
Good parts
① Iori Suiseki jacket
② Iori Suiseki right ear piercing
Please access from the inquiry form URL below and enter the necessary information (name, address, phone number, email address) and "Desire to ship good parts" in the "Contents of inquiry" column.
When filling in the necessary information in the inquiry form, please be sure to attach an image of the receipt from the store purchase or a screenshot of the screen showing the history of online purchases (purchase completion email, purchase screen on My Page, etc.). .
*If the purchase history is not attached, we cannot ship the non-defective parts. Please note.
*Personal information provided by customers will be used only for this case and will not be used for any other purpose.
■ Inquiry form
mu-mo SHOP inquiry form
mu-mo
Business hours 11:00-18:00 (excluding weekends and holidays)
Reception period
From Friday, December 9, 2022 to Sunday, December 25, 2022.
*Although we accept emails 24 hours a day, we will respond in order during business hours. Thank you for your understanding.
* We cannot respond after the above reception period. Please note.
■ About sending quality parts
Good parts are scheduled to be shipped sequentially from early January 2023.
There is a possibility that the start of shipment of non-defective products may be delayed due to the result of the inspection or the convenience of the manufacturer of the product. Please note.
In order to prevent this from happening in the future, we will further improve our product management system and strive to prevent recurrence, so we kindly ask for your understanding and cooperation.