Apology and Notice Regarding Design Issues Tower Records Japan Store Exclusive Bonus Items for Paradox Live Covers “PROPS”
Dear Customers
Thank you for your continued patronage of our products.
We regret to inform you that Tower Records Japan item, a "reproduced signed memorial replica ticket," included with our release "Paradox Live covers “PROPS”" (product number: EYCA-15023) on September 16, 2026, has a design flaw.
[Defect contents]
- Incorrect notation of Goku Luck in the design in question
[Correct] Goku Luck
[Incorrect] Extreme Luck
For customers who have already purchased the product at a store, we will provide you with the revised bonus items. We apologize for the inconvenience, but please contact the store where you made your purchase.
Additionally, customers who purchased through Tower Records Japan Online will receive the correct design of the bonus item via sequential shipping starting September 18th (Friday).
We sincerely apologize for any inconvenience caused to our customers who have purchased this product.
[Contact Information]
Avex Customer Support https://ssl.avexnet.or.jp/form/ask/avexportal/
Opening hours: 11:00 AM - 6:00 PM (excluding Saturdays, Sundays, and public holidays)
*We accept emails 24 hours a day, but responses will be handled sequentially during business hours. Thank you for your understanding.
Thank you for your continued patronage of our products.
We regret to inform you that Tower Records Japan item, a "reproduced signed memorial replica ticket," included with our release "Paradox Live covers “PROPS”" (product number: EYCA-15023) on September 16, 2026, has a design flaw.
[Defect contents]
- Incorrect notation of Goku Luck in the design in question
[Correct] Goku Luck
[Incorrect] Extreme Luck
For customers who have already purchased the product at a store, we will provide you with the revised bonus items. We apologize for the inconvenience, but please contact the store where you made your purchase.
Additionally, customers who purchased through Tower Records Japan Online will receive the correct design of the bonus item via sequential shipping starting September 18th (Friday).
We sincerely apologize for any inconvenience caused to our customers who have purchased this product.
[Contact Information]
Avex Customer Support https://ssl.avexnet.or.jp/form/ask/avexportal/
Opening hours: 11:00 AM - 6:00 PM (excluding Saturdays, Sundays, and public holidays)
*We accept emails 24 hours a day, but responses will be handled sequentially during business hours. Thank you for your understanding.