Apology and Notice for the Incompleteness of the mu-mo SHOP Bonus for "Paradox Live Seasonal Show" Released on May 28
Dear Valued Customer,
Thank you very much for your continued patronage of our products.
We have discovered an error in the mu-mo SHOP bonus "Staff Pass-style Sticker" for "Paradox Live Seasonal Show" (product number: EYCA-14707), which was released by our company on May 28, 2025.
[Error] Anne Faulkner is printed in reverse.
The correct design is as follows:
We deeply apologize for any inconvenience caused to our customers.
In relation to the relevant benefits, we will handle them as follows:
Customers who have purchased the above eligible products and wish to exchange the bonus for a good product
We will exchange the product for a good one for customers who have purchased the target product and have a bonus that has the above defects.
[Return address]
mu-mo SHOP will send an email to each eligible person individually.
*Emails will be sent from the domain [@ mu-mo.net]. If you have specified domain reception settings, please allow the above domains or cancel the settings.
[Return acceptance deadline]
For arrivals by Monday, June 16, 2025
We will inspect the returned item and then exchange it.
Please note that we will ship your items in the order in which they arrive after we have confirmed that they have been returned.
We will only respond to those who return the defective product within the specified period.
・We apologize, but returns can only be sent to addresses within Japan.
* Any personal information you provide will not be used for any purpose other than exchanging and shipping the item.
Please check our privacy policy for details on how we handle personal information.
https://avex.com/jp/ja/public/privacy/
We will review our management system and take steps to prevent similar incidents from occurring in the future.
We appreciate your continued patronage.
■ Contact Information
If you have any questions regarding this matter, please contact us at the address listed below.
mu-mo SHOP Customer Support
mu-mo
*Please contact us using the form above.
*We accept emails 24 hours a day, but we will respond to your inquiries during business hours. Thank you for your understanding. (Weekdays only 11:00-18:00)
*Please note that depending on the nature of your inquiry, or if your inquiry falls on a weekend or public holiday, it may take several days for us to respond.
Thank you very much for your continued patronage of our products.
We have discovered an error in the mu-mo SHOP bonus "Staff Pass-style Sticker" for "Paradox Live Seasonal Show" (product number: EYCA-14707), which was released by our company on May 28, 2025.
[Error] Anne Faulkner is printed in reverse.
The correct design is as follows:
We deeply apologize for any inconvenience caused to our customers.
In relation to the relevant benefits, we will handle them as follows:
Customers who have purchased the above eligible products and wish to exchange the bonus for a good product
We will exchange the product for a good one for customers who have purchased the target product and have a bonus that has the above defects.
[Return address]
mu-mo SHOP will send an email to each eligible person individually.
*Emails will be sent from the domain [@ mu-mo.net]. If you have specified domain reception settings, please allow the above domains or cancel the settings.
[Return acceptance deadline]
For arrivals by Monday, June 16, 2025
We will inspect the returned item and then exchange it.
Please note that we will ship your items in the order in which they arrive after we have confirmed that they have been returned.
We will only respond to those who return the defective product within the specified period.
・We apologize, but returns can only be sent to addresses within Japan.
* Any personal information you provide will not be used for any purpose other than exchanging and shipping the item.
Please check our privacy policy for details on how we handle personal information.
https://avex.com/jp/ja/public/privacy/
We will review our management system and take steps to prevent similar incidents from occurring in the future.
We appreciate your continued patronage.
■ Contact Information
If you have any questions regarding this matter, please contact us at the address listed below.
mu-mo SHOP Customer Support
mu-mo
*Please contact us using the form above.
*We accept emails 24 hours a day, but we will respond to your inquiries during business hours. Thank you for your understanding. (Weekdays only 11:00-18:00)
*Please note that depending on the nature of your inquiry, or if your inquiry falls on a weekend or public holiday, it may take several days for us to respond.