Paradox Live-Battle of Unity- Round 1 "SURVIVE" Tower Records Japan Store Bonus Design Error Apology and Notice
Dear Valued Customer,
Thank you very much for your continued patronage of our products.
We are pleased to announce that Tower Records Japan bonus "Memorial Replica Ticket with Replica Signature" for "Paradox Live-Battle of Unity- Round 1 "SURVIVE"" (product number: EYCA-14518), released by our company on January 29, 2025, had a design defect in which the replica signature was not printed due to a mistake during production.
For customers who have already purchased the product in-store, we will provide you with the revised bonus items, so we apologize for the inconvenience, but please contact the store where you purchased the product.
In addition, customers who purchase from Tower Records Japan Online will receive the correct design bonus item in sequential shipments from Tuesday, February 4th.
We deeply apologize for any inconvenience caused to customers who purchased the product.
[Contact Information]
Avex Customer Support https://ssl.avexnet.or.jp/form/ask/avexportal/
Business hours: 11:00-18:00 (excluding weekends and holidays)
*We accept emails 24 hours a day, but we will respond to your inquiries in the order they are received during business hours. Thank you for your understanding.
Thank you very much for your continued patronage of our products.
We are pleased to announce that Tower Records Japan bonus "Memorial Replica Ticket with Replica Signature" for "Paradox Live-Battle of Unity- Round 1 "SURVIVE"" (product number: EYCA-14518), released by our company on January 29, 2025, had a design defect in which the replica signature was not printed due to a mistake during production.
For customers who have already purchased the product in-store, we will provide you with the revised bonus items, so we apologize for the inconvenience, but please contact the store where you purchased the product.
In addition, customers who purchase from Tower Records Japan Online will receive the correct design bonus item in sequential shipments from Tuesday, February 4th.
We deeply apologize for any inconvenience caused to customers who purchased the product.
[Contact Information]
Avex Customer Support https://ssl.avexnet.or.jp/form/ask/avexportal/
Business hours: 11:00-18:00 (excluding weekends and holidays)
*We accept emails 24 hours a day, but we will respond to your inquiries in the order they are received during business hours. Thank you for your understanding.