"Paradox Live Phantom Live Trading Profile Card A" Good Item Exchange Information
We would like to express our sincere gratitude for your continued patronage of Paradox Live.
We have discovered a printing error in the "Paradox Live Phantom Live Trading Profile Card A" released on July 12, 2024, regarding the "Satsuki Ito" and "Reo Maruyama" designs.
We deeply apologize for any inconvenience caused to our customers.
In this regard, we will take the following measures regarding the affected products.
■ Eligible products
"Paradox Live Phantom Live Trading Profile Card A"
■Relevant areas
Among the designs on the "Paradox Live Phantom Live Profile Card A" are:
One design for "Satsuki Ito" and two designs for "Reo Maruyama" do not have a white border around the name.
・False
Positive
Customers who have purchased the above-mentioned products and wish to exchange them for good products
We will offer an exchange for a good product to customers who have purchased the affected products.
Please access the inquiry form URL below and enter the necessary information (name, address, telephone number, email address) and "Inquiry details" in the "Inquiry details" field, stating that you would like to exchange the product for a good one.
*Personal information provided by customers will be used only for this matter and will not be used for any other purpose.
■ Inquiry form
mu-mo SHOP
Business hours: Weekdays 11:00-18:00
Inquiry form https: mu-mo.net/q/
■ Application period
July 24th, 2024 (Wed) to November 30th, 2024 (Sat)
*We accept emails 24 hours a day, but we will respond to your inquiries during business hours. Thank you for your understanding.
*Please note that we cannot accept any applications after the above application period.
■ About shipping of good products
Good quality products are scheduled to be shipped sequentially from early August 2024.
Depending on the results of the inspection or the convenience of the product manufacturer, there may be delays in the start of shipping of good products.
Please note.
We will take further steps to ensure that this kind of thing does not happen again, by further strengthening our product management system and striving to prevent recurrence, so we ask for your understanding and cooperation.
We have discovered a printing error in the "Paradox Live Phantom Live Trading Profile Card A" released on July 12, 2024, regarding the "Satsuki Ito" and "Reo Maruyama" designs.
We deeply apologize for any inconvenience caused to our customers.
In this regard, we will take the following measures regarding the affected products.
■ Eligible products
"Paradox Live Phantom Live Trading Profile Card A"
■Relevant areas
Among the designs on the "Paradox Live Phantom Live Profile Card A" are:
One design for "Satsuki Ito" and two designs for "Reo Maruyama" do not have a white border around the name.
・False
Positive
Customers who have purchased the above-mentioned products and wish to exchange them for good products
We will offer an exchange for a good product to customers who have purchased the affected products.
Please access the inquiry form URL below and enter the necessary information (name, address, telephone number, email address) and "Inquiry details" in the "Inquiry details" field, stating that you would like to exchange the product for a good one.
*Personal information provided by customers will be used only for this matter and will not be used for any other purpose.
■ Inquiry form
mu-mo SHOP
Business hours: Weekdays 11:00-18:00
Inquiry form https: mu-mo.net/q/
■ Application period
July 24th, 2024 (Wed) to November 30th, 2024 (Sat)
*We accept emails 24 hours a day, but we will respond to your inquiries during business hours. Thank you for your understanding.
*Please note that we cannot accept any applications after the above application period.
■ About shipping of good products
Good quality products are scheduled to be shipped sequentially from early August 2024.
Depending on the results of the inspection or the convenience of the product manufacturer, there may be delays in the start of shipping of good products.
Please note.
We will take further steps to ensure that this kind of thing does not happen again, by further strengthening our product management system and striving to prevent recurrence, so we ask for your understanding and cooperation.